Terms of Sale
Inchcape Retail recommend you read these Terms and Conditions which apply to transactions only on this website and do not affect your statutory rights.
Inchcape Retail (‘Inchcape’ or ‘we’ or ‘us’ or ‘our) includes the following companies, all of which have the VAT Registration No. GB243611193, are Registered in England and Wales and have their Registered Office at First Floor, Unit 3140 Park Square, Solihull Parkway, Birmingham Business Park, Birmingham, B37 7YN
Inchcape Retail Limited (Co No. 194561) is authorised and regulated by the Financial Conduct Authority. It has the Appointed Representatives of Chapelgate Motors Limited (Co. No. 2841981), Gerard Mann Limited (Co. No. 660644), The Cooper Group Limited (Co. No. 821770) Inchcape Park lane Limited (Co. No. 4560841) and Armstrong-Massey Holdings Limited (Co. No. 2474466)
This website is operated by Inchcape Retail Limited. If you have any questions or comments with regard to these Terms and Conditions please contact us by either email: BMW.Reading.Parts@inchcape.co.uk or phone: 01189 500 100 (Business hours).
These Terms and Conditions apply to the use of this website and by accessing this website and/or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree to be bound by these Terms and Conditions you should not use or access this website.
1. The Contract Between Us
1.1 Any contract for purchases made through the website will be with Inchcape Retail. All orders placed by you and purchases of goods from us online are on the basis of these Terms and Conditions and are subject to acceptance by us either (as applicable): (i) by delivery of the goods to you; or (ii) by providing the goods you have purchased via click and collect at an Inchcape parts department, at which point a legally binding contract is constituted between you and us.
1.2 Once payment is received we will confirm your order by emailing you at the email address you provide in your registration form. The shipment email will include your name, the order number and the price; excluding any additional delivery surcharges (product specific). The processing of your payment and acknowledgment of your order (including sending you an email confirming your order is being processed) does not constitute legal acceptance of your order. Any term sought to be imposed by you in your order will not form part of the contract.
1.3 Inchcape are suppliers of parts and accessories suitable for the European right-hand drive market, unless specified otherwise in the product description. We do not accept any liability for a part being incorrect due to manufacturing market differences to a vehicle i.e. left-hand drive etc. We may use images for illustration purposes only for both right-hand and left-hand drive vehicles. If in any doubt prior to purchase do not hesitate to e-mail us.
1.4 Inchcape is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether. If we can’t contact you we’ll treat the order as cancelled. If you cancel but have already paid for your item(s) you’ll receive a full refund.
2. General Terms
2.1 These Terms and Conditions and all transactions relating to this website are governed by English law and are subject to the exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions. Additional Terms and Conditions may apply for prize competitions, online bidding, pre–release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture. These Terms and Conditions only cover this website. Any other websites which are linked to or from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites, which are not under our specific control. Sales from this site can only be conducted in English and no public filing requirements apply.
3.1 Inchcape own or are licenced to use the copyright, trademarks and other intellectual property rights in all material and content on this Store Front, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited.
The copyright, trademarks and other intellectual property rights in the Store platform and the integrated services within are held by third parties and no person may copy, modify, transmit, distribute, display, reproduce, publish, licence or create works from them and nothing contained in this website shall be deemed to confer any licence or right.
You may not create any link to this website without prior written consent from an authorised Inchcape employee, nor may you restrict or inhibit the use or enjoyment of it by anyone else. Any link so authorised should be in a way that is fair and legal and does not damage our reputation or take advantage of it nor suggest any form of association, approval or endorsement on our part where none exists.
While we will use reasonable endeavours to verify the accuracy of any information we place on this website, we make no warranties, whether expressed or implied in relation to its accuracy. Other than our liability to you (a) for death or personal injury caused by our negligence; or (b) for fraud or fraudulent misinterpretation, in no event shall Inchcape be liable to any person for any loss of profits, loss of business, depletion of goodwill or similar losses or pure economic loss. Or for any special, indirect or consequential loss costs, damages, charges or expenses however arising, unless caused by gross negligence or intentional misconduct.
3.2 Some accessories may require installation, which is not included in the Manufacturer's Suggested Retail Price on this website. Please ask for details if you are in any way unsure.
3.3 We make no warranty that this website will meet your requirements or will be uninterrupted, timely or error–free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website.
3.4 We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through this website.
4.1 The prices shown display exclusive and inclusive of any value added tax or sales tax. Due to circumstances beyond our control, prices online may have to be altered up or down, including any alterations to the rate of value added tax or sales tax. Prices of goods displayed in and ordered through Inchcape may differ from prices at any of our Inchcape Dealerships and are subject to change at any time. The product price you pay online is the price displayed on this website, at the time we receive your order. No other prices published by us are applicable to these items. All prices shown exclude any installation costs unless stated specifically.
4.2 All prices shown are cash prices in pounds sterling (GBP).
5.1 We accept all major debit and credit cards with the exception of PayPal for online payments. We do not accept PayPal.
5.2 Complete the details when prompted to do so at the checkout stage of this website; confirming that the payment card being used is yours.
5.3 Payment is made in full. The actual price charged to International customers will be subject to the exchange rate applied by the customer's credit or debit card provider. We will not refund any shortfalls due to exchange rate fluctuations, or offer compensation for any bank or other charges incurred.
5.4 Please note that customers outside of the European Union will be liable for any import duty or other taxes, fees and charges that are applied by customs or other authorities in the country of receipt. If you are unsure about whether these duties, taxes and charges might apply to your order, you should contact your local tax or customs authorities prior to ordering.
6. Availability of Goods You Order
6.1 We try our best to ensure items on our site are in stock. If we have insufficient stock to deliver the goods within a reasonable time period ordered by you, we will notify you as soon as possible. If, for any other reason, we are unable to supply a particular product, we will not be liable to you except to ensure that you are not charged for that product. Some items are not held in stock (e.g. tow bars, roof boxes, painted products) and these therefore will have a longer delivery time.
6.2 We will let you know as soon as possible if any particular item is unavailable for purchase. We reserve the right to withdraw any product from sale for any reason.
6.3 Should a refund be required this will be made as soon as possible and in any event within 30 days of your order. Any sum debited by us from your debit or credit card will be credited to your original payment card only. We will not be obliged to offer any additional compensation for any disappointment suffered.
6.4 We endeavour to bring our customers the best value we can by running special offers, but please remember stocks are limited at the special offer price and are subject to availability. We update our website as soon as we can to try to avoid disappointment.
6.5 The process of updating the website when goods have sold out at promotional price can take a number of hours to update.
7. Late Delivery Terms & Conditions
7.1 We will not be liable to you for any loss, damage, non-delivery, mis-delivery or delayed delivery of a Consignment or for any failure or delay in the performance of the delivery services under these conditions due to an event beyond our reasonable control including, without limitation, any -
7.1.1 delay or cancellation of shipments, ferries, flights, railway or other transport;
7.1.2 failure of a Consignee to accept delivery of a Consignment;
7.1.3 delays in or refusal of securing customs clearance;
7.1.4 acts of God, acts of government or other authorities, war, riot, civil commotion, malicious damage to property, blockades, strikes, lockouts or other industrial disputes (whether involving our workforce or that of a third party) compliance with any law or governmental order, rule, regulation or direction, seizure under legal process, national emergencies, fire, flood, tempest storm or other weather conditions making provision of the Services impracticable, accident, breakdown of plant or machinery, default of suppliers (including, without limitation, fuel) or subcontractors
8. Liability For Late Delivery
8.1 If for whatever reason, a Consignment is not delivered on time, we will:
8.2 deliver the Consignment as soon as possible thereafter
8.3 We accept no liability for late delivery of any Consignment using the standard next-day service due by our appointed carriers.
8.4 Should we provide you with a premium service (UK only) outside of the standard services offered i.e. next-day before 12pm and not meet the service criteria, we will assess on a case by case basis.
9. Missing Deliveries
9.1 All claims that goods have not been delivered to you by our appointed carriers must be made within 7 days of the expected delivery date. We reserve the right to raise appropriate investigations with our carrier within a reasonable timescale. In some cases, we may require compelling evidence from you or a third party to aid the investigation process. You will be notified of our decision (to refund, replace or issue a credit for the goods) within 14 working days of your initial claim.
10. Changes to This Agreement
10.1 Inchcape reserves the right to make changes to our site, policies, and these Terms and Conditions at any time without notice. It is your responsibility to review these website Terms and Conditions each time you enter the website to ensure you are aware of our latest Terms and Conditions. Your use of this website after a change has been made signifies your acceptance of the revised Terms and conditions. If any provision or part-provision of these Terms and Conditions shall be deemed invalid, illegal or unenforceable, that part or part-provision shall be deemed sever-able and shall not affect the validity and enforce-ability of any remaining provisions.
11. Online Dispute Resolution
If you have a problem with an online purchase and cannot resolve it with us, you can use the link below to access the European Commission platform to send your complaint to an approved dispute resolution body